This Shipping Policy applies to all product orders placed through the Company’s official website, authorized distributors, or approved sales channels. It governs shipments made to customers and independent distributors.
1. Scope of Policy
This policy applies to all domestic and international shipments processed by the Company through its approved logistics partners.
2. Order Processing
• Orders are processed after successful payment confirmation.
• Standard order processing time is 1–3 business days, excluding weekends and public holidays.
• Orders placed after business hours or on non-working days will be processed on the next business day.
3. Shipping Methods
• Products are shipped through third-party courier or logistics partners.
• Available shipping methods may include standard, express, or priority shipping depending on the destination.
• Shipping availability and delivery timelines may vary based on location.
4. Delivery Timelines
• Domestic Orders: Typically delivered within 3–7 business days after dispatch.
• International Orders: Typically delivered within 7–21 business days, subject to customs clearance and local regulations.
• Delivery timelines are estimates and not guaranteed.
5. Shipping Charges
• Shipping charges are calculated at checkout based on order value, weight, and delivery location.
• Promotional free shipping, if offered, will be subject to applicable terms and conditions.
• Customs duties, import taxes, or local levies for international shipments are the responsibility of the recipient.
6. Order Tracking
• Tracking details will be shared via email, SMS, or through the customer’s account dashboard once the order is dispatched.
• Customers and distributors are responsible for monitoring shipment status using the provided tracking information.
7. Delivery Issues
• The Company is not responsible for delays caused by courier partners, natural disasters, strikes, customs clearance, or incorrect shipping details.
• Re-shipping costs for returned shipments due to incorrect address details will be borne by the customer or distributor.
8. Damaged or Missing Shipments
• Any damaged, missing, or incorrect items must be reported within 48 hours of delivery.
• Claims reported after this period may not be eligible for replacement or refund.
• Supporting proof such as photographs or unboxing videos may be required for verification.
9. Distributor Responsibilities
• Distributors must ensure customer shipping details are accurate at the time of order placement.
• Distributors are not authorized to make shipping commitments beyond the Company’s stated policy.
10. Changes to Policy
• The Company reserves the right to modify or update this Shipping Policy at any time without prior notice.
• Updates will be effective immediately upon publication on official platforms.
11. Contact Information
For shipping-related inquiries, please contact:
Email: alifescience82@gmail.com
Phone: +91 7678310682
